Privacy Policy

Overview

WebSkillPro Technologies Pvt. Ltd. ("WebSkillPro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website webskillpro.com or use our services.

By using our website or services, you consent to the practices described in this policy. If you disagree with any part, please discontinue use of our services and contact us to request deletion of any data we may hold about you.

Information We Collect

We collect information you voluntarily provide and information that is automatically collected when you use our services.

Information you provide directly:

• Name and contact information (email, phone number) when you fill our contact form
• Company name, website URL, and project details when requesting a quote
• Payment information (processed securely via Razorpay/Stripe — we never store card details)
• Communications you send us via email, WhatsApp, or our client portal
• Your email address if you subscribe to our newsletter

Information collected automatically:

• IP address, browser type, operating system, and device type
• Pages visited, time spent on pages, referring URLs
• Cookie data (see our Cookies section below)
• Crash reports and performance data if you use our client portal

How We Use Your Information

Purpose	Legal Basis	Data Used
Responding to enquiries and providing services	Contract / Legitimate Interest	Name, email, phone, project details
Sending invoices and managing billing	Contract	Name, email, company, billing address
Sending our weekly newsletter (opt-in only)	Consent	Email address
Improving our website and services	Legitimate Interest	Analytics data, usage patterns
Legal compliance and fraud prevention	Legal Obligation	Contact info, IP address, logs

We will never use your data to send unsolicited commercial emails, sell to third-party marketers, or profile you for advertising purposes.

Cookies & Tracking

We use cookies to improve your experience on our website. Here's what we use and why:

• Essential Cookies: Required for the website to function (session management, security). Cannot be disabled.
• Analytics Cookies: Google Analytics 4, used to understand how visitors use our site. IP anonymisation is enabled. You can opt out via your browser or our cookie preference centre.
• Preference Cookies: Remember your theme preference (dark/light mode).

We do not use advertising or tracking cookies. We do not run retargeting campaigns on our website visitors.

Data Sharing & Third Parties

We do not sell, trade, or rent your personal information. We may share data with:

• Service providers who help us operate our business (e.g., Google Analytics, Razorpay for payments, Mailchimp for newsletters, Vercel for hosting). These parties are bound by data processing agreements.
• Legal authorities if required by law, court order, or government regulation.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred. We will provide notice before this occurs.

All third-party tools we use are GDPR-compliant or have signed standard contractual clauses with us.

Data Security

We implement appropriate technical and organisational measures to protect your data:

• All data in transit is encrypted with TLS 1.3
• Our client portal uses AES-256 encryption at rest
• Two-factor authentication is enforced for all internal systems
• Regular security audits and penetration testing are conducted quarterly
• Access to personal data is role-based and logged

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Your Rights

Under GDPR and the Indian IT Act (DPDPA 2023), you have the following rights:

• Right of Access: Request a copy of all data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data
• Right to Restrict Processing: Ask us to limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (e.g., unsubscribe from newsletter)

To exercise any of these rights, email us at privacy@webskillpro.com. We will respond within 30 days.

Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations:

• Contact form enquiries: 2 years from last interaction
• Client project data: 5 years post-project completion (for legal and warranty purposes)
• Invoice and financial records: 7 years (GST compliance)
• Newsletter subscribers: Until you unsubscribe
• Analytics data: 26 months (Google Analytics default)

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@webskillpro.com.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the relevant supervisory authority in India (Ministry of Electronics and Information Technology) or your local data protection authority in the EU.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify clients directly via email.